Customer Service
Free shipping $69+
$5 Off for New Customers | Code: HAOIIF-2026
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Free standard shipping on orders over $69
Tracking Order at any timeYou may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Wow, this sweater exceeded my expectations! It’s thick and cozy but not bulky, making it ideal for cool fall days. The neckline is flattering, and the color complements my skin tone perfectly. I love that it doesn’t pill after the first wash—great quality!
I am 5’9 & 150lbs. I got a medium, super cute loose fitting sweater. You can wear a skirt or jeans. Great staple piece.
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